Shipping and delivery

Shipping policy

We prepare all orders on working days and dispatch them without undue delay. Unless we agree another period with you, delivery takes place within the maximum period set by the applicable law. As soon as your order leaves the warehouse we email you the tracking number.

Destinations and costs

Destination	Cost
Spain	€4.99 · free from €100
Rest of the European Union	€4.99 · free from €100

We ship to the 27 member states of the European Union: Germany, Austria, Belgium, Bulgaria, Czechia, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania and Sweden.

Orders are prepared and shipped on working days. Delivery can take longer to islands and outermost regions. If we detect a delay, we let you know by email.

Taxes

All prices include the applicable VAT. As these are shipments within the European Union, no customs duties or clearance charges apply.

Tracking

As soon as your order leaves the warehouse you will receive an email with the tracking number. If you cannot find it, please check your spam folder before writing to us.

Delays and incidents

If the parcel arrives damaged or incomplete, or does not arrive, write to us at hola@getthermobox.com and we will sort it out. In accordance with article 66 bis of Spanish Royal Legislative Decree 1/2007, if we fail to deliver within the agreed period you may require us to do so within an additional reasonable period and, if that is not met either, terminate the contract and receive a full refund.

Delivery address

Please check the address before confirming your order. Once the parcel has left the warehouse we cannot change it; if the shipment is returned because of an incorrect address or repeated absence, the cost of reshipping is borne by the buyer.